Right of withdrawal

Art. 7 Right of withdrawal

7.1 The user is invited to carefully read this article, which regulates the right of withdrawal.

7.2 The right of withdrawal is the Consumer's right to terminate the purchase contract without being obliged to provide a reason. If you purchased as a Professional, the right of withdrawal does not apply, unless otherwise agreed with the Seller. Any exceptions to the right of withdrawal are set out in this Article 7. If there are no exceptions to the right of withdrawal, this Article 7 applies in full.

• For subsequent purchases, you are invited to review this article to verify the existence of exclusions to the right of withdrawal.

7.3 If you are a Consumer (and unless any of the exceptions provided for in this Article apply), you have the right to withdraw from the Product purchase contract without providing any reason and without incurring any costs other than those provided for in this Article within fourteen calendar days (Withdrawal Period). To exercise the right of withdrawal, you must inform the Seller of your decision to withdraw before the expiration of the Withdrawal Period. To this end, you may write to the Seller using the contact details indicated in the Introduction, or use the contact form available on the Website. You will have exercised your right of withdrawal within the Withdrawal Period if you send the communication relating to the exercise of the right of withdrawal before the expiration of the Withdrawal Period. Unless otherwise agreed, the direct costs of returning the Products are borne by the Consumer, as is responsibility for their transportation. If you exercise your right of withdrawal, the Product must be delivered to the Seller's office, or to a different address provided by the Seller. The withdrawal period expires after 14 days:

• in the case of an order relating to a single Product, from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the Products;
• in the case of a Multiple Order with separate deliveries, from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the last Product; or
• in the case of an order relating to the delivery of a Product consisting of multiple lots or pieces, from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the last lot or piece.

7.4 If the right of withdrawal is applicable, the Seller will refund the Total Amount Due without undue delay and in any case no later than 14 calendar days from the day on which the Seller was informed of the decision to withdraw from the contract. The refund will be made using a purchase voucher for the same amount, which can be used on the website. If the Products were shipped using a carrier chosen by the Consumer and at the Consumer's expense, the Seller may withhold the refund until receipt of the Products or until the Consumer demonstrates having returned the Products, whichever is earlier. The Consumer is solely responsible for any diminished value of the goods resulting from handling of the Product other than what is necessary to establish the nature, characteristics, and functioning of the Product. The Product must, however, be stored, handled, and inspected with normal diligence and returned intact, complete in all its parts, in perfect working order, complete with all accessories and instruction leaflets, with identification tags, labels, and the disposable seal, if present, still attached to the Product and intact and untampered with, as well as perfectly suitable for its intended use and free from signs of wear or dirt. Furthermore, the right of withdrawal applies to the Product in its entirety. It therefore cannot be exercised in relation to parts and/or accessories of the Product. In the event that the Product for which the right of withdrawal has been exercised has suffered a decrease in value resulting from handling other than that necessary to establish the nature, characteristics, and functioning of the Product, the Seller reserves the right to deduct from the refund amount an amount equal to such decrease in value. The Seller will notify you of this circumstance and the resulting reduced refund amount, providing, if the refund has already been paid, the bank details for payment of the amount owed by the user due to the reduced value of the Product. If the right of withdrawal is not exercised in accordance with applicable law, it will not result in termination of the contract and, consequently, will not entitle you to any refund.

If the right of withdrawal exists, the Products must be returned to the address indicated in the "Seller's Details" section in the Introduction.

7.5 This article regulates a very important area relating to return costs in the event of withdrawal.

In light of the above, the Seller deems it appropriate to highlight to you that the costs of returning the Product will be at your expense and under your responsibility.

To proceed with the return, you must print and complete the form below, place it inside the package and send everything to the address indicated on the form.